Regulations for the reservations and terms of tenancy at 
Apartment4you s.c.
Kolejowa Street 45/7
01-210 Warsaw
NIP 521-349-33-25
REGON 141470736

 

 

§1
TERMS AND CONDITIONS

1. The following regulations of tenancy apply to the rules of renting apartments from Apartment4you s.c. at ul.Kolejowa 45/7 in Warsaw. The act of making the booking, signing the registration card or making a prepayment or full payment for the booking declares the agreement to the terms of tenancy.
2. Regulations apply to all guests staying in the apartment.
3. Regulations of Apartment4you can be viewed at the office located in Warsaw at Kolejowa 45/7, as well as in every single apartment and additionally on the www.warsaw4you.com website.

 

 

§2
THE HOTEL DAY IN APARTMENT4YOU s.c.

1. Each of the apartments is rented for hotel days.
2. Check-in starts at 2.00 pm at the day of the arrival and check-out lasts until 11.00 am at the day of the departure. If guest will not inform Apartment4you about the exact duration of the rental it will be ruled out as a one day stay. The request to prolong the booking must be declared until 9 am at the day of the departure via telephone or email. The request is not binding. Apartment4you will take into account the wish to extend the stay depending on the available places.
3. Staying in the apartment, leaving belongings or not returning the keys by 11.00 am on the day of departure is treated as an extension of the stay.
4. Apartment4you reserves the right to refuse to extend the Guest's stay in the apartment if the full payment for the stay so far has not been made.
   
   

 

§3
THE BOOKING AND CHECK IN

1. Check-in and key collection takes place at the Apartment4you office.
2. The guest who rents the apartment is obliged to show the office employee upon check-in a photo ID (ID or passport) confirming his / her identity. In the event of refusal to present the document in a manner enabling check-in, the office employee is obliged to refuse to hand over the key to the apartment.
3. Those under the influence of alcohol or other substances will not be given the keys to the apartment.
4. The registration card is filled out by Apartment4you employee and consists of guest's name, surname, address, personal identity number and personal identity card number. Guest is obligated to sign it which means provided data is correct.
5. Making the booking and the payment, as well as checking in to the apartment means all regulations have been accepted by the tenant.
6. Additional guests may be at the apartment during the hours 7.00 am - 10.00 pm.
   After this period of time, the guests who checked in in the office, are obligated to pay extra for every additional person who has not been previously registered as one of tenant. The cost will be equivalent to the cost of an additional bed that can be viewed from the price list available on the www.warsaw4you.com website.
7. Apartment4you reserves the right to refuse admittance of the guest who has previously violated the regulations, especially due to causing any damage at the apartment or exposing other people, guests or employees to any harm.
8. Apartment4you reserves the right to charge a cash deposit of 500 PLN upon check-in or to pre-authorize the credit card.
9. During New Year's Eve Apartment4you reserves the right to charge a cash deposit up to 1000 PLN upon check-in or to pre-authorize the credit card.
10. When cancelling the standard booking less than 24 hours before the check in or when not arriving for the admittance to the apartment in time, the pre-payment will not be reimbursed.
11. If there is no contact with the guest, Apartment4you has the right to cancel the unpaid reservation after 5:00 p.m. on the day of arrival.
12. The standard booking may be cancelled not later than 24 hours before arrival. Cancellations made after this period of time will be charged with the amount of money equivalent to the first hotel day.
13. When cancelling previously paid booking (credit card, First Data Polcard (online payment)) up to 24 hours before the day of arrival, full amount of payment will be reimbursed via First Data Polcard.
14. When cancelling or changing previously paid booking no reimbursement will be made.
15. If booking is made during a highly requested period of time (big events, holidays, fairs, concerts etc.) Apartment4you reserves the right to charge the guest for the whole amount of the booking before arrival.
16. If, during the stay, the Guest shortens or cancels the reservation, it is not possible to apply for a refund for the unused period.
17. There is a possibility of changing the dates of the booking not later than 24 hours before arrival and only when Apartment4you will confirm the availability of the apartment.
18. The booking can be made online, via telephone or email.
    a) on-line booking takes place by selecting an apartment by the Guest and filling in the booking form. Accepting the booking conditions results in sending a message confirming the booking to the Guest's e-mail address. Sending the message means that the reservation has been entered into the database;
    b) booking via email can take place after sending an email to info@warsaw4you.com via filling the form accessible at www.warsaw4you.com in the "contact" tab. After checking the availability Apartment4you employee will contact the guest via telephone or by sending an email, informing that there is a possibility of making the booking. A reply to the sent message will result in entering the reservation into the database;
    c) booking via telephone can be made when contacting Apartment4you's office at +48 22 373 26 26 or +48 510 412 444. After checking the availability by a employee the guest will be informed about possible booking. Confirmation of the booking will be send via email or when making a LAST MINUTE booking via sms or verbally via telephone. The sent message or the information provided will result in entering the reservation into the database.

 

 

§4
BOOKING CHANGES AND RENOUNCING A CONTRACT

1. In exceptional cases such as failure in the building in which booked apartment is located or in the apartment itself, Apartment4you reserves the right to change booked apartment for another one with the same standard or a higher one for the same or lower price. The apartment will be placed in the same or different localization. Apartment4you reserves the right to cancel the reservation when lack of availability occurs
2. When faced with force majeure, Apartment4you reserves the right to renounce the contract. This event includes occurrences not caused by Apartment4you that lead to inability to provide guests with an apartment in fear of guests safety and estate.
3. In the even of renouncing the contract, mentioned in add 2 above, Apartment4you will promptly reimburse money paid for the booking but will not make a reimbursement for the period of time previously spent at the apartment.

 

 

§5
PAYMENT

1. Standard bookings payment specification:
   a) by cash at the Apartment4you office upon arrival during key collection;
   b) by a bank transfer to Apartment4you s.c. account not later than 72 hours before arrival. It must be received by Apartment4you before the day of check-in;
   c) via First Data Polcard website
   d) by card at the Apartment4you office upon arrival during key collection or via MOTO system (Mail Order Telephone Order).
2. After making a non-refundable booking the guest will be redirected to a bank transfer 24 website (First Data Polcard). If the Guest does not make the payment within 10 minutes, the reservation will be automatically canceled.
3. In case of high occupancy, Apartment4you reserves the right to charge the full booking fee in advance.
4. In the case of long-term stays, reservations made at least 10 days in advance or reservations of more than one apartment, Apartment4you collects an advance payment of 30% of the booking value. The advance payment must be made within 2 days from the date of booking.
5. In case an invoice is needed, it has to be requested of it when making booking. Otherwise, only a receipt will be issued.

 

 

§6
GUEST RESPONSIBILITIES

1. After entering the apartment, the guest is obliged to check whether the items contained in the equipment are not damaged. In the event of damage, the Guest is obliged to immediately inform the Apartment4you employees about them. Failure to report any damage means that the Guest accepts responsibility for the damage.

2. Children under 13 years old have to be assisted in the apartments with parents or legal guardians at all times. Guardians are fully responsible for kids' actions, that means also covering any material damage as well.
3. Tenants are fully responsible for damage caused in the apartments either by them, by their guests and animals staying in the apartment which is result in payment for any damages. Apartment4you reserves the right to charge the Guest's credit card for any damage caused, after his departure.
4. In case of not following Apartment4you regulations the company can refuse to further accommodate tenants who are obligated to regulate all previous payments, and if needed, payments for any caused damages.
5. Each time a Guest leaving the apartment, for safety reasons, is obliged to turn off the TV, turn off the light, turn off the taps, turn off gas appliances (if there are any in the apartment), close the windows, keyed doors and store the keys so that they cannot be accessed by unauthorized persons.
6. In case of failure to check out by the time agreed with the reception, the guest will be charged a fine of 150 PLN.
7. For loosing or storing a remote to the underground garage there is a penalty of 200 PLN.
8. For loosing or storing wifi router there is a penalty of 400 PLN.
9. It is forbidden to throw parties in the apartment. For not keeping strictly to this rule there is a penalty of 500 PLN.
10. In case of the usage of extra paid tv channels or VOD the guest will be charged for the full amount of used services.

 

 

§7
LEFT ITEMS

1. Apartment4you does not take the responsibility for the things left in the apartment.
2. After 3 months from leaving the items and the lack of contact and information from the owner of these items, Apartment4you hand over the items left for destruction.
3. At the request of the guest, it is possible to send items, for a fee, to the address provided.

 

 

§8
QUIET HOURS

1. The apartment applies quiet hours from 10:00 pm to 7:00 am.
2. During quiet hours tenants must respect other tenant's tranquility. If not obeying the regulations guest can be asked to leave the apartment with no reimbursement.

 

 

§9
COMPLAINTS

1. Guests have the right to lodge a complaint in the event of noticing any deficiencies in the quality of the services provided.
2. All complaint must be presented in person in Apartment4you's office, via email or telephone.
3. Complaints should be submitted immediately after noticing the deficiencies in the standard of services provided.

 

 

§10
ADDITIONAL REGULATIONS

1. Pets are not accepted. There might be some exceptions where Apartment4you staff allows animals in the apartments however for additional fee. Tenants who are accommodated with animals are responsible for staff's and other guest's safety. Any damage caused by the animal must be reimbursed by the owner. Pet's litter must by removed by the owner.
2. It is strictly forbidden to smoke in apartments, on balconies and in underground garage. Not following this regulation is equivalent to the tenant agreeing on reimbursing the cost of eliminating the smoke odor which is 1500 PLN.
3. Apartment4you reserves the right to enter the apartment at any time if it receives information about disruptions, breakdowns and other situations affecting the safety of people staying in the building. In the case of long-term reservations over 10 days, we reserve the right to enter the apartment to check the condition of the apartment.
4. It is forbidden to store any dangerous devices in leased apartments eg. weapons and ammunition, flammable, explosive or illuminating objects.
5. Due to fire safety it is forbidden to use any heaters or other electrical devices that are not a part of apartment's original equipment. That excludes chargers and RTV or computer feeders.
6. Due to fire safety it is forbidden to use open fire in apartments, included candles.
7. Guest is obliged to pay special attention to the operating water valves, gas and to electrical appliances.
8. Tenants can not make any major changes in apartments considering equipment or interior, besides minor furniture or equipment movements without causing any danger or issues in usage.
9. Guest is agreeing to the usage and storage of his/hers personal data listed on the booking form and on the card which will only be used to produce the contract and further relations between Apartment4you and the Guest, fully accordingly to the Polish Statutory Data Protection law of 29 July 1997 (Journal of Laws, 2002, No 101, Item 926). Tenant has the right to ask for an insight of his data and is able to apply any needed changes.

 

 

§11
PERSONAL DATA

1. The administrator of personal data provided by the person that makes a reservation via www.warsaw4you.com is Apartment4you s.c.
2. The personal data of a person requesting the reservation are processed based on an agreement and for the purpose to fulfill it, according to the rules stated in the GDPR. Detailed informations about data processing by Apartment4you were included in the Privacy Policy.